You Struggle with Social Media Management?
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- Publishing and schedule quality content
- Engagement – responding to all the mentions and comments
- Monitoring – keeping on top of all the mentions of certain hashtags and keywords for you and/or your competitors
- Analytics and Reporting- to check how effective you’re doing with your social media efforts, digging deep into the data and making decisions on improving your strategy and systems.
- The ability to delegate engagement and tasks to team members.
Tools to the Rescue?
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What is a Social Media Management Tool?
There are so many social media tools out there. Many of us feel overwhelmed and confused by the choice. Many tools promise to solve all your problems without really explaining how they actually work. The “Social Media Management Tool” is a particular type of tool that tries to do it all. It aims to be “The One Tool that Rules them all”. Such social media management tools will allow you to publish and schedule content and help you engage with your mentions and comments across all your social networks. They aim to help you monitor important keywords and hashtags, whether that be your business, brand or product name or perhaps a certain hashtag or even words to do with your competitors. Social Media Management Tools also aim to help you analyse how you are doing by providing analytics andREPORTS
for you to study. This can also communicate the effectiveness of your social media use to your team.
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In Search of the “One Tool”
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What is G2Crowd?
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Is It Reliable?
G2Crowd have a strict authentication system for theirREVIEWING
system. This makes sure each review actually comes from a real user of the respective software. It definitely takes quite a bit of effort to leave a review on G2Crowd. However, this means that the review can be trusted as from a real user. Business buyers now have transparency when evaluating their next B2B software subscription.
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How did we choose the tools to create this infographic?
We usedINFORMATION
from this quadrant published by G2Crowd. I might be a little pedantic, but not all the tools listed in the quadrant are true Social Media Management Tools. As I mentioned above, Social Media Management Tools have to offer the following features:
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- Publishing
- Monitoring / Responding to Social Media fans & followers
- Measuring /REPORTING
- Team Management and Workflow
- Available for several Social Networks
As a consequence, in producing the infographic, we eliminated the tools that only helped managed one Social Network (Tweetdeck or Facebook Pages Manager, for example). There is an exception to this, however. When I produced a similar infographic last year, I excluded tools that only focussed on publishing such as Buffer. Although, as I mentioned above, Buffer isn’tTECHNICALLY
a social media management tool, it is one of the most popular social media tools and its exclusion was felt. Therefore, I have decided to include in the top 5 this year, with the caveat that it only focuses on publishing with some analytics. In addition, we have only included tools that offered self-service access and transparent pricing. Enterprise tools such asViralHeat, that require a demo and do not provide public pricing (enterprise tools usually above $1,000 per month) have not been included.
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